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Go to the shopFAQs
FAQs
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days time for your order to ship out. Tracking numbers will be updated after your order has been shipped.
I am not in love with my order, can it be returned? What if there is an issue?
Our No BS Guarantee...
We want you to be 100% satisfied with your Raisedbed.garden product. We build these products strong to last a lifetime. And with that comes the promise that we will fix or repair anything that breaks or fails to perform as expected.
If you don't love your Raisedbed.garden product, or something goes sideways, We want to know about it. And I will happily replace, repair or refund your money.
I can make this guarantee because I know how well our products are made.
You can always reach us at support@alphidia.com
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system for a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@alphidia.com. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
The average shipping time is 3-5 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@alphidia.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
